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Terms of Service

Last updated: November 2024

1. Introduction

Welcome to Ride Ascension. These Terms of Service ("Terms") govern your use of our website ride-ascension.com and the purchase of our organic cosmetics products. By using our website or making a purchase, you agree to these Terms.

2. Company Information

Ride Ascension Limited
Company Registration Number: 12345678
VAT Number: GB123456789
Registered Address: 15 Regent Street, London, W1B 2HG, United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567

3. Acceptance of Terms

By accessing and using our website, you accept and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

4. Products and Services

4.1 Product Information

We strive to display our products as accurately as possible. However, we cannot guarantee that your device's display of colours will be accurate. All products are subject to availability.

4.2 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice.

4.3 Product Availability

All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

5. Ordering and Payment

5.1 Order Process

When you place an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order.

5.2 Payment

Payment must be made at the time of ordering. We accept major credit cards, debit cards, and other payment methods as displayed on our website. Payment processing is handled by secure third-party providers.

5.3 Order Confirmation

You will receive an email confirmation when your order is placed and another when it is dispatched.

6. Delivery

6.1 UK Delivery

We deliver throughout the United Kingdom. Delivery times and costs will be displayed at checkout. We aim to dispatch orders within 1-2 business days.

6.2 Risk and Title

Risk of loss and title for products pass to you upon delivery to the address you specify.

7. Returns and Refunds

7.1 Consumer Rights

Under UK Consumer Rights Act, you have the right to cancel your order within 14 days of receipt without giving any reason. Products must be returned in their original condition.

7.2 Return Process

To return a product, contact us at [email protected]. You are responsible for return shipping costs unless the product is faulty.

7.3 Refunds

Refunds will be processed within 14 days of receiving your returned items using the same payment method used for the original purchase.

7.4 Exceptions

For hygiene reasons, certain products cannot be returned once opened, including lip products and items with broken seals.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or used with permission. You may not reproduce, distribute, or create derivative works without our written consent.

9. User Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with other users' use of the website
  • Submit false or misleading information
  • Infringe on intellectual property rights

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website or products, except for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law

12. Product Safety and Allergies

12.1 Patch Testing

We recommend performing a patch test before using any new cosmetic product. Apply a small amount to a discreet area of skin and wait 24-48 hours.

12.2 Allergic Reactions

If you experience any adverse reaction, discontinue use immediately and consult a healthcare professional. We are not liable for allergic reactions or skin sensitivities.

12.3 Ingredients

Full ingredient lists are provided for all products. Please check ingredients carefully if you have known allergies or sensitivities.

13. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, strikes, or government actions.

14. Termination

We may terminate or suspend your access to our website at any time for breach of these Terms or for any other reason at our discretion.

15. Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website constitutes acceptance of any changes.

18. Contact Information

If you have questions about these Terms, please contact us:

Ride Ascension
15 Regent Street
London, W1B 2HG
United Kingdom

Email: [email protected]
Phone: +44 20 7123 4567

19. Dispute Resolution

If you have a complaint, please contact us first to try to resolve the matter. If we cannot resolve your complaint, you may be entitled to refer the matter to:

Alternative Dispute Resolution:
European Commission Online Dispute Resolution platform: ec.europa.eu/consumers/odr/

Ride Ascension

Premium organic cosmetics for natural beauty.

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Contact Info

15 Regent Street
London, W1B 2HG

+44 20 7123 4567

[email protected]

© 2024 Ride Ascension. All rights reserved.